What to prepare before an import enquiry

Practical information for a conversation with J Team, not a legal determination or an official list of mandatory documents.

Describe the product

Start with its name, intended use, composition or specifications and any available label images. This helps the team ask relevant follow-up questions.

Outline the route and timing

Share origin, destination, quantity, weight and estimated schedule. Separate confirmed information from plans that may change.

Gather existing information

Tell the team about existing permits, shipping documents or agency correspondence. Existing context can reduce repeated questions.

Define the support you need

Let us know whether you need permits, customs clearance, delivery or a combination, so the review covers your intended scope.

Before you send your enquiry

Review the information you have. You can start a conversation before every document is ready, but clearly identify anything still unconfirmed.

Consistent product information
A contact who can clarify goods and documents
Confirmed details separated from estimates
A clear list of services to quote

Questions before you send the details

Can we start with incomplete information?

Yes. Flag outstanding information so estimates are not mistaken for confirmed facts. Scope, price and planning are reviewed against the details.

Should confidential files be included in the form?

The public form collects initial text information, not confidential file attachments. Our team coordinates document sharing after the conversation.

Let’s review your details together.

Permit categories, documentation, timelines and fees depend on the goods and relevant agency requirements. Our team reviews the details before work begins.

Let’s talk